in anticipation of a slower than normal january, we will be closing mondays in january and possibly february. if you wish to come for walk in services, please call early in the day so we can give an idea what time we will be closing. we have resumed our normal business hours. we are following guidelines set by the cdc to give our clients the peace of mind that we are doing all we can to fully operate in a safe manner. please be on time for your appointment. when you call or are called to schedule an appointment, you will be asked medical questions. we need to know so we can take extreme precautions to protect ourselves and our clientele. if you do not wish to come in to the shop for drop off or pickup, please tell us when scheduling. you will call when you arrive and we will come to your car. when arriving, please stand near the ‘g’ on the window if you are requiring grooming and you have an appointment. stand near the ‘p’ on the window if you have been called for pick up ( please remember to bring your leash and collar ).
we will be limiting customer contact to under 10 minutes. you do not need to schedule an appointment. we do ask that you wait outside if there is another customer in the store. you will then take off the leash and collar and take it with you, and bring it back when you come to pick up. it limits exposure from you to us, and us to you. due to the circumstances and the volume of clients needing our care, we will not be dematting these dogs but will give them a comfort clip. when you are called for pick up, you will be asked if you would like to schedule your next appointment. we will schedule on the phone if you wish, and give an appointment card at pick up. when picking up, we will try to minimize customer contact in the shop. you will put it back on your dog and return the slip lead. we are doing our best to serve our clients in the most safe way possible. we are proving we can adapt and accept our responsibility to provide a valuable and necessary service to our patrons.
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